Housing Porter - Diego Garcia

About the role

Amentum is seeking a Housing Porter to support a US Navy program on the island of Diego Garcia. The role provides professional housing support services, customer assistance and administrative oversight for housing operations, acting as the main point of contact for tenants. It covers check-in and check-out, occupancy management, housing inspections, maintenance coordination and customer service.

Key responsibilities

• Provide customer service and daily support to tenants, residents and customers.
• Assist with check-in and check-out, explaining policies, procedures and required documentation.
• Issue keys, access materials and check-in/check-out documents.
• Help tenants with lockouts, access issues and service concerns.
• Maintain accurate records of occupancy, reservations, supplies and office activities.
• Monitor occupancy status in assigned units and update records.
• Perform housing unit inspections for quality, cleanliness, readiness and condition.
• Receive and document maintenance requests and coordinate completion of service orders.
• Follow EHS, quality assurance and company safety requirements, and adhere to Department of State policies and SOPs.
• Support other housing operations and administrative projects as directed, and adapt to changing priorities.

Required profile

• At least two years of comparable customer service experience.
• High school diploma or equivalent; English speaking, reading and comprehension.
• Valid passport valid for at least one year at hire, and country visa as required by the Foreign Clearance Guide.
• Ability to pass contract medical requirements and obtain facility credentials.
• Preferred: prior OCONUS experience with a multinational workforce, a valid driver's license, and an Associate degree in Business Administration, Hospitality Management or a related field.

Required skills

• Strong computer skills, including Microsoft Word, Outlook and Excel.
• Excellent verbal and written communication and strong organisational skills.