Ship's Store Customer Services Manager

About the role

Amentum is seeking a Ship's Store Customer Services Manager to lead customer service operations for a unique U.S. Navy program on Diego Garcia. The role involves overseeing daily store activities, ensuring high‑quality service, and maintaining compliance with all policies.

Key responsibilities

• Manage day‑to‑day operations of the Ship's Store, ensuring smooth and efficient customer service.
• Lead, train, and mentor a diverse customer service team, schedule work coverage, and conduct performance evaluations.
• Handle customer complaints and resolve issues professionally while monitoring patron feedback for continuous improvement.
• Maintain compliance with retail, cash‑handling, inventory, and governmental regulations, and prepare accurate reports for management.

Required profile

• Minimum three years of experience in a customer service supervisory role.
• Strong leadership, communication, and organizational skills in a fast‑paced retail environment.
• Valid passport (minimum one‑year validity) and ability to obtain required visas and facility credentials.
• Ability to pass contract medical requirements and meet deployment security standards.

Required skills

• Working knowledge of retail operations, including cash handling and merchandising.
• Proficiency in English for contract compliance and emergency procedures.