Ship's Store Customer Services Manager

About the role

Amentum is seeking a Ship's Store Customer Services Manager to lead customer service operations for a unique U.S. Navy program on Diego Garcia. The role involves overseeing daily store activities, ensuring high‑quality service, and maintaining compliance with all policies.

Key responsibilities

• Manage day‑to‑day operations of the Ship's Store, ensuring smooth and efficient customer service.
• Lead, train, and coach a diverse customer service team, schedule work, and conduct performance evaluations.
• Handle customer complaints and resolve issues professionally while monitoring patron feedback for continuous improvement.
• Oversee compliance with retail policies, cash handling, inventory control, and reporting requirements.

Required profile

• Minimum three years of experience in a customer service supervisory or similar role.
• Strong leadership, interpersonal, and communication skills with the ability to manage a diverse team.
• Valid passport (minimum one‑year validity) and ability to obtain required visas and facility credentials.
• Ability to pass contract medical requirements and meet deployment security standards.

Required skills

• Working knowledge of retail operations, including cash handling and merchandising.
• Organizational and time‑management abilities for fast‑paced environments.