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Skills
Experience
CCTV Coordinator
East Africa Portland Cement Company
2026-01 -
Supervises a team of CCTV operators ensuring efficient control‑room operations and real‑time monitoring of security events. Manages recording, reporting and secure storage of DVR data in compliance with data‑protection regulations. Maintains system functionality and security standards across all camera installations. Coordinates with IT and facilities teams to integrate CCTV with biometric access controls. Leads incident response and continuous improvement of surveillance processes.
Business Systems Support Assistant & ICT Technician
East Africa Portland Cement Company
2025-01 -
Provides first‑line technical support via an IT helpdesk, creating and resolving incident tickets for hardware, software and network issues. Installs and configures computer hardware, software, and manages Windows user accounts and Microsoft Exchange email profiles. Maintains IT inventory including computers, laptops and servers, and updates the company website. Oversees CCTV and biometric system maintenance, ensuring integration with business processes and security policies.
ICT Technician
East Africa Portland Cement Company
2013-05 - 2016-07
Installed and maintained IT equipment such as printers, scanners and workstations across multiple sites. Provided LAN/WAN network support, diagnosing and resolving connectivity and performance issues. Managed hardware and software troubleshooting, maintaining detailed repair logs and preventive maintenance schedules. Supported end‑users with technical assistance and contributed to system upgrades and documentation.
Languages
English
fluent
Last updated: 1 month ago